WINTER OFFERS: Benefit from -50% on all BR collections from January 10 to February 6, 2024 inclusive, with the code: WINTER24

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    FAQ

    By Romance ?

    To discover BR’s story, click here.

     

    L’eshop and collections?

    L’e-shop is composed of  4 main categories: REady-to-wear/ Accessories/ Lifestyle/ Decoration.

    LThe ready-to-wears includes the new collection of the year as well as the “Intemporelles”

    When a model is out of stock, feel free to set up an alert on the product page to be warned as soon as it comes back!

    How to choose your size ?

    On the e-shop, on each product page, you will find the information related to the size, in Style Advice. You can also have a look on our size chart, here.

     

    How many time do I keep my shopping bag ?

    your shopping bag stays available for 30 minutes with the items you chose. Beyond that, they will be available on the e-shop again.

     

    How many time do I have to wait to be delivered?

    Have a look on our page “Delivery and Returns” to know the different delivery choices you have!

     

    How to exchange or return an article ?

    Have a look at our  “Delivery and Return “page!

     

    How to place an order?

    The payment on our website can be made via:
    – Credit Card with our securised payment method (visa, mastercard, maestro, american express)
    – Via Paypal

    The By Romance e-shop does not allow multiple times payment.

     

    How to get in touch with the BR team?

    • Press & Partnerships
      write us at communication@byromance.com
    • Juliette, bride to be, fashionista …
      write us at contact@byromance.com
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