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FAQ

By Romance ?

To discover BR’s story, click here.

 

L’eshop and collections?

L’e-shop is composed of  4 main categories: REady-to-wear/ Accessories/ Lifestyle/ Decoration.

LThe ready-to-wears includes the new collection of the year as well as the “Intemporelles”

When a model is out of stock, feel free to set up an alert on the product page to be warned as soon as it comes back!

How to choose your size ?

On the e-shop, on each product page, you will find the information related to the size, in Style Advice. You can also have a look on our size chart, here.

 

How many time do I keep my shopping bag ?

your shopping bag stays available for 30 minutes with the items you chose. Beyond that, they will be available on the e-shop again.

 

How many time do I have to wait to be delivered?

Have a look on our page “Delivery and Returns” to know the different delivery choices you have!

 

How to exchange or return an article ?

Have a look at our  “Delivery and Return “page!

 

How to place an order?

The payment on our website can be made via:
– Credit Card with our securised payment method (visa, mastercard, maestro, american express)
– Via Paypal

The By Romance e-shop does not allow multiple times payment.

 

How to get in touch with the BR team?

  • Press & Partnerships
    write us at communication@byromance.com
  • Juliette, bride to be, fashionista …
    write us at contact@byromance.com
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